At Juniper Jigsaw, each puzzle is thoughtfully crafted and carefully packaged. If something isn’t right, we’re here to help.

Returns
Returns may be requested within 30 days of the purchase date. To be eligible, puzzles must be unused, unopened, and in their original packaging and shipping container.

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

• Items purchased on sale are considered final sale and are not eligible for return or refund

To begin a return, please contact us at hello@juniperjigsaw.com to confirm eligibility and receive return instructions.

We offer exchanges only in the case of a manufacturer defect. If your puzzle arrives with an issue, please reach out so we can make it right:

hello@juniperjigsaw.com

• We are unable to reship or refund orders impacted by incorrect shipping addresses, including auto-fill errors

• Purchases made outside of promotional periods are not eligible for retroactive discounts

Orders that are refused, returned due to insufficient or incorrect address, or abandoned in transit will be refunded excluding original shipping costs. Items must remain unopened to qualify.

If your order arrives damaged, please email us at hello@juniperjigsaw.com within 2 business days of delivery with photos of:

• The shipping box

• The puzzle packaging

This helps us resolve the issue as quickly as possible.

Once an order leaves our facility, it is in the care of the shipping carrier.

• For lost or stolen packages, please file a claim directly with the carrier

• We are not responsible for lost or stolen items and do not offer refunds in these cases

• If you need to contact us, please do so within 24 hours of the package being marked as delivered

• hello@juniperjigsaw.com